Yes! You may request a return or exchange within 7 days upon receiving, as long as:

• The item is not a sale item
• Tags attached
• Item is unworn, unwashed & undamaged 

Shipping fees apply.

Please email info@ootk.com with:

• Your order number
• Reason for return or exchange

Our team will reply with return instructions and address.

Yes! Size exchanges are welcome, subject to stock availability. Shipping fees apply.

Please contact us within 7 days. We’ll arrange a replacement or refund.

Approved returns will be issued as store credit voucher:

• Equal value to the returned item
• Valid for 90 days
• Non-refundable & non-reissuable 

Once we receive your item, processing takes 7–10 business days. 

The following items are non-returnable and non-exchangeable:

• Sale items
• Intimate apparel
• Personalised items